Returns and Exchange
RETURNS
Items are eligible for return if they are unused and in their original packing purchased from our site within 14 days from date of delivery with the receipt or order conformation.
- Items have a manufacturing defect (notify us within 7 days from date of delivery) *
If you would like to return items for exchange or receive a full refund you must notify us within 14 days from the date of delivery. An email must be sent with the order number to +971 37367831
All items must be in original packaging and good condition. Delivery charge is non-refundable unless the items are defective.
There are certain situations where refunds are NOT granted:
* Obvious signs of use
* Products returned but only part packaging is returned
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Items not eligible for return, exchange or refund:
- Discounted products
Items that are faulty or damaged are eligible for exchange, return & refund. In this case you will have to notify us within 7 days from the date of delivery through email. An email must be sent to info@stationeryworldonline.com mentioning the order number and details of the defects along with images, if available.
SHIPPING POLICY
We deliver across the UAE.
Standard Delivery
-We offer FREE delivery on small size orders of AED 500 and above.
– Orders below AED 500 of normal size and weight will have AED 26 delivery fee.
– Recieve your order within 3-5 business days, with the excpetion of Fridays and public holidays.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, This process can take up to 28 days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@stationeryworldonline.com
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@stationeryworldonline.com and send your item or call into our shop at +971 37367831 to arrange collection.
SHIPPING
To return your product, you should mail your product to info@stationeryworldonline.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over AED50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Stationery World’s Conditions for Exchange and Return (Applicable for Both Online and Offline Sales)
At Stationery World, our customers’ satisfaction is important to us. Hence we understand the need for us to resolve situations in which what was delivered is not up to expectations. We drafted out the policy with fairness and your interest at heart. Allow us to list the different situations in which this may occur:
1. All Items (Except Toners and Cartridges)
Situation 1: What was delivered is not what you ordered or is faulty.
Stationery World will definitely exchange the item without a doubt. Please allow us a 2-3 days grace.
Situation 2: What was delivered is not up to your expectations or the order was placed wrongly.
- Only purchases made in the last 7 working days (Excluding Sat, Sun and Public Holidays) can be exchanged. Just inform our friendly sales person within 7 days of purchase.
- We can do either a 1-to-1 exchange or issue a credit note for the item. To note that for easy accounting purposes, we do not do refund cash. We will refund in terms of credit note for customer’s next purchase.
- After informing us the need for exchange/return within 7 days of the purchase, the actual exchange/collection must be made within one month of your purchase, otherwise we would not be able to fulfil it. Should an urgent exchange be done, we advise the customer to drop by personally to our office. Just make arrangement with us before coming down. If you are unable to come down personally and/or have no order to place, we can make a trip to your location for the exchange with a delivery fee.
- Goods are only exchangeable if returned to us in condition as delivered (in original packaging with all accessories).
- Special Ordered Items CANNOT be exchanged or returned.
Should we find that the exchanged items were tampered with upon its return to our office, we seek your understanding in Stationery World voiding the exchange.
Stationery World seeks customer’s help to facilitate the ordering process. Our sales people and Stationery World Online Team are always available to answer any product queries. We also strive to make the website as informative as possible but should there be instances in which any item shown lacks crucial information you need, we appreciate if you could call /email us to clarify before making the purchase.
For Online Customers, when in need of clarification on any products, you can also type the query on Remarks Section at shopping cart upon confirmation of your order. We will look into the enquiry/request upon receiving the order and will get back to you through telephone.
Also seek customer’s cooperation to check all orders (i.e. online check-out cart, email order or offline fax quotation) before confirmation.
2. Toners and Cartridges
Situation 1: Purchased Toners and Cartridges are faulty.
We regret to inform that we cannot accept any faulty toners and cartridges on customer’s behalf. Customers have to return unit to respective customer service centre.
3. Office Machines (Example: Shredders, Cheque writer, Laminator)
Situation 1: Machines are Faulty.
If the machine is still under warranty, customer need to send it back to the local service agent for repair unless under onsite warranty. For onsite warranty, customers need to arrange directly with them.
Situation 2: The machine delivered is not up to your expectations. Or you ordered a wrong machine.
Stationery World would work with our manufacturers to review the case and try to help customer obtain a favourable solution. Returns/Exchange would be given on a case to case basis, depending on the different exchange/return policies of the local service agent.